Privacy Policy

Greyhound Hub

Operated by Greyhounds Australasia Limited
ABN 41 106 879 903

 

1. Introduction

Greyhounds Australasia Limited (“we”, “us”, “our”) operates the Greyhound Hub website and related digital platforms to inform, engage and mobilise supporters on matters affecting greyhound racing in Australia.

We are committed to protecting your privacy and handling personal information transparently and responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information.

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

2. Personal information we collect

We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Mobile phone number
  • Suburb, postcode, state or territory
  • Information you provide through forms, petitions, surveys or submissions
  • Records of your engagement with our communications or campaigns
  • Technical information such as IP address, browser type, device information and website usage data

We may also collect information about your interests, views, or participation in advocacy or campaigning activities related to greyhound racing.

 

3. How we collect personal information

We collect personal information when you:

  • Sign up to receive updates or alerts
  • Join a campaign, petition or advocacy action
  • Contact us directly
  • Interact with our website, emails, SMS messages or digital platforms

We may also collect information automatically through cookies, analytics tools and similar technologies.

 

4. Why we collect and use personal information

We collect, hold and use personal information for purposes including:

  • Informing and engaging supporters about issues affecting greyhound racing
  • Advocacy, campaigning and public interest activities
  • Responding to regulatory, legislative or policy proposals
  • Mobilising supporters to take action, including targeted calls to action
  • Communicating with you via email, SMS or other digital channels
  • Analysing engagement to improve the effectiveness of our communications and campaigns
  • Operating, maintaining and improving our digital platforms

You acknowledge that by providing your personal information, you may receive targeted communications relevant to your location, interests or prior engagement on matters affecting greyhound racing.

By engaging with Greyhound Hub, you acknowledge and consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

 

5. Disclosure of personal information

Australian greyhound ecosystem

We may disclose personal information to organisations within the Australian greyhound racing ecosystem, including:

  • Greyhounds Australasia Limited
  • State and territory greyhound racing controlling authorities
  • Industry bodies, welfare organisations and advocacy groups aligned with the greyhound racing industry
  • Campaign partners working on issues affecting greyhound racing

Such disclosures are made for purposes consistent with this Privacy Policy, including advocacy, campaigning and supporter engagement.

Service providers

We may also disclose personal information to trusted service providers who assist us in operating our platforms and communications, including:

  • Website, database and CRM providers (including NationBuilder and CiviClick)
  • Email, SMS and digital communications providers
  • Data analytics and technology providers

These providers are required to handle personal information securely and only for authorised purposes.

No sale of personal information

We do not sell personal information to third parties.

 

6. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

 

7. Communications and opt-out

We may contact you via email, SMS or other digital channels in connection with our advocacy, campaigning and engagement activities.

You may opt out of receiving communications at any time by:

  • Using the unsubscribe link in our messages
  • Updating your preferences through our platforms
  • Contacting us directly using the details below

Opting out of communications does not affect our ability to retain information where required by law or for legitimate operational purposes.

 

8. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

9. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us. We will respond in accordance with the Privacy Act.

 

10. Complaints

If you have a complaint about how we handle personal information, please contact us. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.

 

12. Contact us

Greyhounds Australasia Limited
ABN 41 106 879 903

Email: [email protected]