Privacy Policy

Greyhound Hub

Operated by Greyhounds Australasia Limited
ABN 41 106 879 903

 

1. Introduction

Greyhounds Australasia Limited (“we”, “us”, “our”) operates the Greyhound Hub website and related digital platforms to inform, engage and mobilise supporters on matters affecting greyhound racing in Australia.

We are committed to protecting your privacy and handling personal information transparently and responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information.

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

2. Scope and Applicability

This Privacy Policy applies to:

  • The Greyhound Hub website being www.greyhoundhub.com.au (Website) and all related advocacy and campaigning platforms operated by GA
  • All personal information collected through advocacy, campaigning and public engagement activities
  • Supporters, advocates and members of the public who engage with these platforms

This policy does NOT apply to:

Greyhound racing participants, registrations, breeding services, DNA services, welfare programs, or other operational activities of GA. These activities are governed by the GA Privacy Policy (GASTRPOL002), which can be found at www.galtd.org.au

 

3. Personal information we collect

Personal Information

When used in this Policy, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you. 

We may collect personal information including, but not limited to:

  • Information that you provide to us, including information you submit to our staff members, information you submit through the Website, or through any other means, including: 
    • Name
    • Email address
    • Mobile phone number
    • Suburb, postcode, state or territory
    • Information you provide through forms, petitions, surveys or submissions
  • Records of your engagement with our communications or campaigns
  • Records of correspondence, whether via the Website, email, telephone or other means
  • Details of your visits to the Website including but not limited to traffic data and technical information such as IP address, browser type, device information and website usage data

We may also collect information about your interests, views, or participation in advocacy or campaigning activities related to greyhound racing.

Sensitive Information

When used in this Policy, "sensitive information" has the meaning given in the Privacy Act. Generally, it is a subset of personal information which is given a higher level of protection because of its inherently private nature and cannot be collected unless you consent to us obtaining this information. Examples of sensitive information include, but are not limited to, racial or ethnic origin, political opinions or political associations, religious or philosophical beliefs or affiliations, trade union membership or association or criminal record. 

Under certain circumstances, GA may need to collect sensitive information about you. If we collect your sensitive information, we will only do so with your consent, or as otherwise required or authorised by law. We take appropriate measures to protect the security of this information.

4. How we collect personal information

Collection from you

We collect personal information when you:

  • participate in or complete any application, consent form, survey, feedback process, complaint, questionnaire or incident report;
  • Sign up to receive updates or alerts, or otherwise subscribe to any publication of GA (including electronic publications);
  • Join a campaign, petition or advocacy action;
  • Contact us directly or otherwise interact with us over the phone, in person, online (including via email, social media and application portals), or in writing;
  • respond to enquiries or requests for information we make;
  • access, use or interact with our Website, emails, SMS messages or digital platforms

Providing information

Depending on the circumstances, some types of information will be required to be provided to us and some information may be optional. If you do not provide some or all of the information requested, or choose to remain anonymous or use a pseudonym, this may affect GA's ability to communicate with you or provide the requested services. In some circumstances, GA may be unable to deal with you where it is impracticable to do so without the required information or consent. 

Anonymity and pseudonymity

Where lawful and practicable, individuals may interact with GA anonymously or using a pseudonym. However, in many circumstances GA is required to collect personal information to provide its services, including for breeding, registration, DNA testing, studbook integrity, compliance and regulatory purposes. In those circumstances, GA will not be able to deal with individuals who do not identify themselves.

Collection from third parties

GA may collect personal information about a person from a third party where it is unreasonable or impracticable to collect that information directly from the individual. In many circumstances, GA collects information from third parties in accordance with the privacy policies of those parties. Examples of such third parties may include cookies and analytical tools.

Use of Cookies, action tags and analytical tools

We may also collect information automatically through cookies, analytics tools and similar technologies.

We collect data about you in the use of our Website and what your preferences may be. This enables us to recognise you as a repeat customer. In better recognising you and your online preferences, we can provide you a more user friendly and tailored experience with us online that is less key stroke intensive.


We may use cookies action tags (also known as single-pixel gifs or web beacons) and other analytics tools such as e.g., Google Analytics (GA4) as a means of collecting information from a web server, following a customer’s use of the Website. This includes using your personal information to market our products and services to you, and to show you advertisements. If you register with us or if you continue to use the Website, you agree to our use of cookies, action tags and other analytical tools.

  • What are cookies?

The OAIC defines cookies as being “…small data files transferred onto computers or devices by websites for record-keeping purposes and to improve your website and app user experience.” Cookies contain information that is transferred to your computer’s hard drive.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited the Website before or whether you are a new visitor. Cookies may also help your browser remember your preferences such as text sizes, location or sign-in information. They can also help us to ensure that adverts you see online are more relevant to you and your interests. Cookies help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the Website to operate.

There are two broad categories of cookies:

    • First party cookies served directly by us to your device when you visit our Website; and
    • Third-party cookies, which are served by a third party on our behalf who supplies content (like advertising) on other Websites you may visit. Many Websites feature advertising from third parties and those parties may use cookies to track your browsing activities.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are temporary (called “session cookies”), meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are persistent (called “permanent cookies”), meaning that they survive after your browser is closed. They can be used by the Website to recognise your device.

  • What are action tags?

Action tags are a form of visitor identification technology which counts visitors who have come to the Website after being exposed to an advertisement on a third-party site. We do not use this technology to access your personal information and it is only used to compile aggregated statistics about visitors who come to the Website to gauge effectiveness of our ads.

The information collected about you using action tags will not ordinarily be your personal information, because you will not be identified or reasonably identifiable to us from it.

  • What are other analytical tools?
    To eliminate spam attacks, analyse the effectiveness of our Website, and to distinguish you from a bot, we may use analytical tools such as e.g. Google Analytics 4 (GA4) to collect data about how you interact with our Website, including:
    • search terms and pages visited on the Website'
    • Website traffic sources;
    • date and time when pages were accessed;
    • mouse movements;
    • downloads, time spent on page and bounce rate;
    • referring domain and out link if applicable;
    • device type, operating system and browser information;
    • device screen size;
    • IP address; and
    • geographic location (city).
  • Third party usage of action tags and cookies

We may use third parties to place advertisements on the Website. These companies may employ cookies and action tags (also known as single-pixel gifs or web beacons) to measure advertising effectiveness. We ensure that any third parties placing advertisements on our Website are only those who keep any information collected via cookies and action tags completely anonymous.

  • Using web browser's privacy settings

Different web browsers have different settings and features that you can use to help control your personal information online. Common options include deciding whether to accept cookies and how long to allow them to stay on your device. Many browsers allow you to view in private mode, which usually means your browsing history won’t be saved to your device, but it doesn’t mean the browser will automatically block all tracking of your activities online.

If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website you can do so by deleting your existing cookies and/or altering your browser’s privacy settings to block cookies (the process you follow will differ from browser to browser). If you would like more information on how to do this, please visit http://www.allaboutcookies.org/. Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. Please note however, that some data may still be collected separately by analytical tools, even though you may have set your browser preferences to reject all cookies.

5. Why we collect, use and hold personal information

We collect, hold and use personal information for purposes including:

  • Informing and engaging supporters about issues affecting greyhound racing
  • Advocacy, campaigning and public interest activities
  • Responding to regulatory, legislative or policy proposals
  • Mobilising supporters to take action, including targeted calls to action
  • Communicating with you via email, SMS or other digital channels
  • Analysing engagement to improve the effectiveness of our communications and campaigns
  • Operating, maintaining and improving our digital platforms
  • Managing supporter relationships and preferences, including maintaining contact lists, managing consent and opt-out requests, and administering supporter accounts or profiles
  • Responding to enquiries, complaints or feedback, and managing disputes or concerns raised by supporters or members of the public. 
  • Compliance with legal and regulatory obligations, including obligations under the Privacy Act 1988 (Cth), spam laws, electoral laws (where applicable) and record-keeping requirements
  • Protecting the security, integrity and lawful operation of our platforms, including preventing fraud, misuse, unauthorised access, or unlawful activity
  • Research, insights and reporting, including internal research, statistical analysis, and reporting to understand supporter sentiment, campaign reach and policy impact (using aggregated or de-identified data where practicable)
  • Internal administration and governance, including risk management, audits, training and policy development
  • Any other purpose reasonably necessary to the operation of the Greyhound Hub and the carrying out of advocacy and public engagement activities.

You acknowledge that by providing your personal information, you may receive targeted communications relevant to your location, interests or prior engagement on matters affecting greyhound racing.

By engaging with Greyhound Hub, you acknowledge and consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

GA will only collect and use sensitive information where it is reasonably necessary for, or directly related to, GA's functions and activities, and will do so with the individual's consent unless otherwise required or authorised by law. 

6. Disclosure of personal information

6.1 When may we disclose personal information

We may disclose personal information for the purposes described in this Privacy Policy, including where disclosure is reasonably necessary to support our advocacy, campaigning, engagement and platform operations. 

This may include disclosure to the following categories of recipients. 

6.2 Australian greyhound ecosystem

We may disclose personal information to organisations within the Australian greyhound racing ecosystem, including:

  • Greyhounds Australasia Limited
  • State and territory greyhound racing controlling authorities
  • Industry bodies, welfare organisations and advocacy groups aligned with the greyhound racing industry
  • Campaign partners working on issues affecting greyhound racing

Such disclosures may occur to support advocacy and campaigning activities, coordinated public engagement, policy development, research, stakeholder collaboration, and supporter engagement or mobilisation. 

6.3 Service providers

We may also disclose personal information to trusted service providers who assist us in operating, administering and improving the Greyhound Hub and our communications, including: 

  • Website hosting, database and CRM providers (including NationBuilder and CiviClick)
  • Email, SMS and digital communications providers
  • Data analytics, research and technology providers
  • professional advisors and contractors who support our operations

These providers are required to handle personal information securely and only for authorised purposes, in accordance with applicable privacy and confidentiality obligations.

6.4 Other disclosures

We may also disclose personal information:

  • where required or authorised by law, including in response to lawful requests from government authorities, regulators or law enforcement agencies;
  • to establish, exercise or defend legal rights or claims, or to investigate suspected unlawful activity or serious misconduct;
  • with your consent or at your direction; and
  • in a de-identified or aggregated form for research, reporting or analytical purposes where individuals are not reasonably identifiable. 

6.5 No sale of personal information

We do not sell personal information to third parties.

7. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

GA generally stores personal information within Australia however from time-to-time personal information may be stored overseas. Where personal information is disclosed overseas, this will only occur where GA reasonably believes that appropriate safeguards are in place, including where:

  • it has taken reasonable steps to ensure that the personal information will not be held, used or disclosed by the overseas recipient in a manner inconsistent with the Australian Privacy Principles; and
  • the overseas recipient is subject to laws or binding schemes that are substantially similar to, or provide protection equivalent to, the Australian Privacy Principles, or an exception under the Privacy Act applies; 
  • the disclosure is necessary for the performance of a contract between you and GA, or for pre contractual measures taken at your request;
  • the disclosure is necessary for the conclusion or performance of a contract entered into in your interest between GA and a third party; or
  • the disclosure is for your benefit, it is impracticable to obtain your consent, and you would be likely to give your consent if it were practicable to do so. 

Information posted on public or social media platforms, or other online environments (including any chat or messaging features associated with GA systems, if provided), may become publicly available. GA cannot guarantee the security of personal information disclosed in these environments. 

8. Communications and opt-out

We may use and disclose personal information to contact you about our advocacy, campaigning and engagement activities, which we believe may interest or benefit you and you have consented to receive such information. We may do this via email, SMS or other digital channels.

If you have indicated your consent to receive such direct marketing (such as selecting this option on sign-up) (“opt-in”), you may withdraw this consent at any time by:

  • using the unsubscribe link in our messages
  • updating your preferences through our platforms
  • contacting us directly using the details below

Opting out of communications does not affect our ability to retain information where required by law or for legitimate operational purposes. 

We may also contact you in relation to the opening, service, management and administration of any account with us. These communications can be via any of the modes of contact recorded when you signed up, or when you otherwise update your contact preferences, or which we otherwise collect for the purposes of opening and maintaining your account. Such communication is separate from any and all marketing communications and is not affected by your "opt-in" or "opt-out" status for direct marketing communications. 

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

GA holds personal information in secure electronic systems and, where required for operational or legal reasons, may also hold limited records in paper form. GA takes reasonable steps to ensure that personal information is stored in secure environments and is accessible only by authorised personnel.

To protect personal information from internal and external threats, GA implements appropriate technical and organisational measures, which include amongst other things:

  • storing paper-based records containing personal information in locked filing cabinets or secure facilities with restricted staff access;
  • using password-protected systems and databases, and security technologies such as Secure Socket Layer (SSL) encryption for GA websites and online services; 
  • regularly assessing risks of misuse, interference, loss, or unauthorised access, modification or disclosure of Personal Information;
  • implementing measures to address identified risks, including maintaining audit trails of access to and changes made to Personal Information, and monitoring access to ensure staff only access information necessary for their role;
  • imposing confidentiality obligations on employees, contractors and service providers who handle Personal Information;
  • conducting periodic reviews or audits to assess the adequacy and effectiveness of GA's information security measures; and
  • maintaining and regularly updating a data breach response plan to ensure compliance with GA's obligations under the Notifiable Data Breaches scheme in the Privacy Act. 

However, no data transmission or storage system can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately. 

Retention periods

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

  • Active supporter records: Retained while you remain engaged with our campaigns and for up to 7 years after your last interaction
  • Petition signatures and campaign submissions: Retained for the duration of the campaign and up to 7 years thereafter for accountability and regulatory compliance
  • Analytical and technical data: Retained for up to 3 years for improving platform performance
  • Unsubscribed contacts: Personal information is suppressed from active communications but may be retained for record-keeping purposes

GA will take reasonable steps to destroy or permanently de-identify personal information it holds when it is no longer required for any purpose permitted under the Australian Privacy Principles, including GA's legal or operational obligations. Certain laws (including record-keeping and regulatory requirements) may require GA to retain personal information for specified periods. 

If you believe GA holds personal information about you that it no longer needs to retain, you may request deletion of that information by contacting the Privacy Officer using the details set out in this Privacy Policy. Any such request will be considered in accordance with this Policy and applicable legal requirements.

10. Notifiable Privacy Breaches

In the event of any unauthorised access, unauthorised disclosure, or loss of your personal information that is likely to result in serious harm to you, we will:

  • conduct an immediate investigation to assess the scope and impact of the breach
  • notify you as soon as practicable if you are affected
  • notify the Office of the Australian Information Commissioner in accordance with the Privacy Act
  • take steps to remediate the breach and prevent similar incidents in the future

We will regularly update our data breach response plan to ensure that we meet our obligations under the notifiable data breach scheme under the Privacy Act.

11. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us. We will respond in accordance with the Privacy Act.


12. Complaints

If you have a complaint about how we handle personal information, please contact us. When making a complaint, you should include a brief description of what occurred, when it occurred, and your preferred outcome. We will acknowledge receipt of the complaint and will investigate the issues raised. We will aim to respond within a reasonable time. 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information about how to lodge a complaint with the OAIC is available on the OAIC website at www.oaic.gov.au.

 

13. Changes to this policy

This Privacy Policy is available free of charge on our website. On request, we will take reasonable steps to provide a copy of this Privacy Policy in the particular form requested (for example, as a printed copy).

From 10 December 2026, if GA arranges for a computer program to use personal information to make decisions (or do things substantially and directly related to making decisions) that could reasonably be expected to significantly affect the rights or interests of an individual, GA will include in this Privacy Policy the kinds of personal information used and the kinds of decisions made, in accordance with APP 1.7–1.9.

We may review and update the our Privacy Policy from time to time, to take account of new laws or technology, or change in our functions, operations, and practices.

Any updated version of this Privacy Policy will be posted on our website and will be effective from the date of posting.

 

14. Contact us

If you have any queries, requests for access or correction, or complaints relating to the handling of your personal information, please contact: 

Greyhounds Australasia Limited
ABN 41 106 879 903

Privacy Officer
Email: [email protected]
Website: www.greyhoundhub.com.au
Address: PO Box 767, Noble Park VIC 3174
Telephone: +61 3 9548 3500

Further information about privacy concerns or complaints in Australia may be found on the Office of the Australian Privacy Commissioner's (OAIC) Website at www.oaic.gov.au.

15. Disclaimer

To the extent that this Privacy Policy exceeds the minimum obligations of GA under Commonwealth and state legislation, this Privacy Policy serves as a documentation of our voluntarily self-imposed standards. While we are determined to meet those standards as best we can, to the extent permitted by law, GA is not liable if it does not adhere to any of these voluntarily self-imposed standards for any loss, liability, costs, expense or damage arising as a result of GA failing to meet any of the voluntarily self-imposed standards in this Privacy Policy.